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Taking a screenshot or making a screen recording - Knowledgebase / General - European School Education Platform Support

Taking a screenshot or making a screen recording

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Screenshots and/or screen recordings help a lot in debugging a technical issue. Please see below instructions for different systems.



  • Use the Screenshot toolbar: To view the Screenshot toolbar, press these three keys together: Shift + Command + 5. You will see on-screen controls for recording the entire screen, recording a selected portion of the screen, or capturing a still image of your screen.
  • Use QuickTime Player: Open QuickTime Player from your Applications folder, then choose File > New Screen Recording from the menu bar.
  • Download & use Flameshot:


What about mobile devices?

Screenshots and screen recordings from mobile devices are not very useful to us. They don't display all necessary information because of the screen size. Please use a laptop or computer.

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